Helios offers a response based, customisable email system. If a particular site requires alerts to notify the installer and/or the client of a particular CCTV system malfunction (storage full, time sync alteration, network interruption) then our custom queries provide this information, ensuring a full system health check is available at all hours.
By utilising this feature, you can offer a complete system care package to your client. By tying Helios into routine maintenance packages you can easily beat competitors offers by providing a superior, more efficient, proactive response to your customer's needs.
Helios acts intelligently to ensure you only receive actionable alerts, increasing your ability to make informed decisions. This greatly cuts down the background chatter associated with turning on alerts found on many common CCTV systems.